Privacy Policy — HOLLOU AI Commerce Platform

At HOLLOU, we protect your privacy. This Privacy Policy describes how HOLLOU ("we", "us", or "our") collects, uses, processes, and protects your data when you visit our website (hollou.ai), use our AI Commerce Platform services, or interact with us.

1. Information We Collect

We collect data that helps us deliver a smart, catalog-verified shopping experience. This includes:

Merchant Account Information: Your name, email address, store domain, and credentials when you register.
Product Catalog Data: Product descriptions, pricing, availability, and FAQs you connect to train the AI.
End-User Interactions: Conversational questions, page clicks, and cart activity processed through our full-screen AI overlays.
Technical Data: IP addresses, browser types, and device information to optimize platform performance.

2. How We Use Your Information

We process information to power catalog-verified AI operations, including:

Generating accurate product recommendations using RAG (Retrieval-Augmented Generation).
Providing instant customer support concierge interactions.
Displaying revenue lift and automated resolution rates in your dashboard.
Improving our machine learning models to prevent hallucinations and improve search relevancy.

3. Data Sharing and Protection

We do not sell merchant data or end-user conversation logs. Data is shared only with certified subprocessors (like cloud storage or LLM providers) required to run the service under strict confidentiality agreements. We protect data using TLS encryption in transit and AES-256 encryption at rest, keeping in line with our SOC 2 and GDPR roadmap requirements.

4. Your Rights and Compliance

We fully support global privacy laws. Merchants and end-users can request access, correction, or deletion of their conversational histories and account data at any time by contacting us at us.office@hollou.ai.

5. Changes to This Policy

We may update this policy periodically to reflect operational, legal, or regulatory changes. We will notify you of any material changes by posting the updated version here.